IT Infrastructure & UX Engineer

Ref: TEN-719


Type of Role
Contractor only
Job Function
Information Technology
Location
Alkmaar, Netherlands
Job Description

ROLES AND RESPONSIBILITIES

BASIC PURPOSE OF THE ROLE

To ensure successful administration, operation and improvement of IT Infrastructure & End User Computing systems.

KEY RESPONSIBILITIES

  • Fulfil the role of subject matter expert on IT Infrastructure & End User Computing services
  • Incident, Problem and Change management for IT Infrastructure & End User Computing operations
  • Plan, implement and support IT Infrastructure & End User Computing technologies
  • Maintain and monitor IT Infrastructure & End User Computing services and hardware
  • Work within the SLAs defined for the Infrastructure & End User Computing team
  • Provide technical escalation and guidance to other IT team members as required
  • Ensure documentation is kept up to date
  • Ensure TAQA’s IT Service Management System has up to date configuration and service details relating to IT Infrastructure & End User Computing services
  • Lead and manage service improvement initiatives
  • Maintain systems in compliance with TAQA standards and policies. Work with internal audit teams to measure and improve compliance.
  • Perform other duties or responsibilities as required by the IT Infrastructure & End User Computing Lead
  • Co-ordination of other support parties in the investigation and resolution of support requests; the other support parties including:
  • Service Desk
  • Networks and Security Support
  • Application Support
  • 3rd party support vendors

 

JOB DIMENSIONS

Financial Authority: None 

Budget Responsibility: None

 

QUALIFICATIONS, EXPERIENCES AND SKILLS

QUALIFICATIONS / TRAINING

Essential

  • Degree level qualification in Information Technology or Oil and Gas related subject
  • Or equivalent technical qualifications such as VCP, MCSA, MCSE.

 

EXPERIENCE/KNOWLEDGE/SKILLS

  • Essential
  • A minimum of five years of relevant experience
  • Good experience in IT Service Management
  • Experience in systems architecture design and broad understanding of the overall IT ecosystem.
  • Experience of working with multiple third-party vendors
  • Able to lead and manage the co-ordination of small scale initiatives
  • Excellent planning and organisational skills
  • Experience in architecture design, infrastructure development and project delivery
  • Experience with the design, implementation and support of Process Control security environments

Preferred

  • Strong knowledge of IT service management processes and experience in delivering improvements to these processes (e.g. SCRUM, ITIL)
  • Knowledge of data security control and protection methods (encryption, cyphers etc.)
  • Experience in information security domain and associated application of security controls and processes
  • Strong understanding of energy industry business processes and systems
  • Previous experience of IT operations in upstream oil and gas industry
  • Understanding of networks and offshore telecommunications systems

 

ADDITIONAL REQUIREMENTS

  • Able to prioritise own workload
  • Excellent analytical skills, the ability to solve complex problems, evaluate alternatives and make sound recommendations
  • Pro-active and enthusiastic, whilst being pragmatic and focusing on outcomes
  • Excellent communication skills - written and verbal in Dutch and English; ability to consolidate complexity into easily understandable terms for non-IT stakeholders

 

INTERACTIONS

INTERNAL INTERACTIONS

  • Peers within other TAQA entities
  • Close collaboration with both the IT Business Systems and Network & Security teams.

EXTERNAL INTERACTIONS

  • Vendors and Suppliers

 

DETAILS

ESTIMATED START DATE:                                        As soon as possible

WORKING HOURS:                                                     40 hrs per week

DURATION:                                                                  Contract position for a period of 1 year

Additional Documentation
IT_Infrastructure_UX_Engineer.pdf
Closing Date
31/01/2019
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